Privacy Policy

Welcome to Exceltrips.com

This privacy notice (the “Privacy Notice” or the “Notice”) explains how Exceltrips.com, its affiliates, and subsidiaries (“Exceltrips,” “we,” “us,” “our”) process and handle personal information when you book a tour with us, inquire about booking a tour, visit our website (www.exceltrips.com) , use our mobile app, or otherwise receive any related products or services from us.

Your Privacy Matters to Us

Your privacy matters to us, and we take our data protection and privacy responsibilities seriously. We follow the practices described in this Notice and treat your personal information in accordance with applicable laws in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain products, practices, or regions. Any such additional notices are to be read in conjunction with this Notice.

Changes to This Privacy Notice

We may change this Privacy Notice from time to time. If we make changes, we will revise the date at the end of this policy and, in some cases, provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Outline

1. What personal information we collect from you
2. How we use your personal information
3. How we share your personal information
4. Your rights
5. How to contact us
6. Security
7. Retention
8. Changes to this privacy notice

1. What Personal Information We Collect from You

When You Book a Tour or Inquire about Booking a Tour with Us: We collect various pieces of personal information about you when you inquire about booking one of our Tours. This information may be collected via our website, our app, in speaking with a third-party travel agent, or in working with one of our sales agents. Depending on which of our services you’re inquiring about, we will typically collect the following:

• Your first and last name, phone number, address, email address, & date of birth.

          Once you have booked a Tour, we need more personal information to get you ready for your adventure as part

          of a process we call “Good-to-Go.” This information includes:

• Gender, next of kin, travel insurance details, residency, emergency contact information, ISIC information (where applicable), payment information, nutrition preferences, passport details, and health and medical information.

When You Visit Our Website or Use Our Mobile App: When you visit the Exceltrips.com website or use our mobile app, we may collect various data points, including:

• Geo-location information, usage information, log data, device information, payment transaction information, and cookies. For more details, please refer to our Cookie Policy.

Photos and Videos Taken While Traveling on a Tour: While on a Tour, photos or videos may be taken by other travelers or by one of our representatives that may contain you or your likeness and which may constitute personal information.

When You Apply for a Job with Us: If you apply for a job with us, we will collect personal information such as your name, contact information, employment history, and other personal information necessary for evaluating your suitability for the job.

2. How We Use Your Personal Information

We collect, hold, and use your personal information for various business purposes, including:

• Providing, improving, customizing, supporting, and marketing Tours and related services.
• Complying with legal obligations and administering our business.
• Providing, personalizing, measuring, and improving advertising and marketing.

3. How We Share Your Personal Information

We may share your personal information with third parties in certain circumstances, including:

• Sharing with your consent or at your direction.
• Sharing with on-tour service providers.
• Sharing with IT and support services.
• Business transfer or corporate reorganization.

Cross-border Transfers: Please note that we may transfer and hold your personal information outside of your region or country, including to countries outside the United Kingdom, European Union, or European Economic Area (“EEA”). We take appropriate steps to ensure the adequate protection of your personal information in accordance with applicable data protection and privacy laws.

4. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, update, and delete your information. You may also request information about the categories and specific pieces of personal information we collect, as well as request the cessation of data processing and request data portability. Please contact our Privacy Officer for assistance with these rights.

5. How to Contact Us

If you have any concerns or questions about this Privacy Notice or your personal information, please contact our Privacy Officer:

Attn: Privacy Officer Exceltrips.com

Email: info@exceltrips.com 

6. Security

We are committed to keeping your personal information secure and have implemented various security measures to protect it. However, no method of transmission over the internet or other publicly accessible communications networks can be guaranteed to be 100% secure.

7. Retention

We retain your personal information for as long as reasonably necessary for the purposes for which we use it and as required by law, including statutory claims limitation periods.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time, and any changes will be posted on our website.